Quality as a Business Strategy: Everything You Need to Know
CEO Forum: Quality as a Business Strategy: Everything you Need to Know
Moderated by Lisa Mead, MS, RN, CPHQ
November 5, 2020
1 p.m. ET/10 a.m. PT
Do you have quality in your strategic plan? Quality is used in your marketing materials and we all want to believe we are working in quality-focused organizations. Quality is a business strategy and needs a place in our strategic plans. This strategy aims to enable our organization to produce products and services that will be in demand and to provide a place where people can enjoy and take pride in their work. Methods can be put into place to maintain excellence in your organization. Strategies can be implemented to enhance business success, patient service, outcomes, and global satisfaction (owners, staff, and customers).
As leaders of your organization, is your organization excelling in quality and safety? If we looked at the board minutes and calendars would we see quality and safety as a priority? Is quality defined in your business plan?
Learn how to get started, build buy-in, and build quality into your hospital relationship. During the RBMA CEO Forum, hear how your panelists have strategically created quality-focused organizations.
Walk away from the CEO Forum able to:
- Cite components of the quality core.
- Discuss how to incorporate quality focus in the hospital relationship.
- Identify methods to increase physician engagement.
Moderated by Lisa Mead, MS, RN, CPHQ
Panelists:
Nichole Pieters, MS, RN, CPHQ
npieters@norcal-group.com
Nichole Pieters is a senior quality and risk management specialist at NORCAL Group, serving policyholder needs across the United States. She has more than 25 years of experience in partnering with providers and healthcare organizations to develop quality and risk management programs that result in superior quality and safe patient outcomes. Before joining the NORCAL team, Nichole was the director of quality within a large health care system in the Metro DC area. Nichole is a certified emergency nurse (CEN) and holds an MS in Healthcare Services Leadership & Management.
Lisa Mead, MS, RN, CPHQ
lisamead@cox.net
Ms. Mead started her career as a registered nurse in 1984, she has been a long-time health care provider and business executive, who helps individuals and companies develop, execute, and succeed in manifesting change. She is the President for Crowne Healthcare Advisors providing consulting with a primary emphasis on quality and safety. She has more than 30 years of experience in health care, progressing from bedside to C-suite. She was present at the formation of Strategic Radiology as a Chief Administrative Officer for a large group in the Southwest. She spearheaded the formation of the Strategic Radiology Patient Safety Organization (SRPSO) and leads the quality and safety activities to support the network. She is President and founder of Crowne Healthcare Advisors, which provides health care consulting and support for large medical groups and health systems around quality, safety, and strategic planning.
Peggy Binzer, JD
pbinzer@allianceforimprovement.org
Ms. Binzer serves as the Executive Director of the Alliance for Quality Improvement and Patient Safety, a professional association for patient safety organizations and provider members. AQIPS leads efforts to measurably improve patient safety and the quality of patient care by fostering the ability of providers to implement a culture of safety and high reliability. She spearheaded the crafting and passage of the Patient Safety and Quality Improvement Act (PSQIA) while serving as senior health counsel for the U.S. Senate Health, Education, Labor, and Pensions (HELP) Committee. As a law partner, she assisted many hospitals and specialty physician associations, health systems, and management organizations to become patient safety organizations (PSOs). Ms. Binzer received the FDA Award of Merit and the Commissioner’s award.
Dr. William Keyes
bkeyes@inlandimaging.com
Dr. Keyes is a neuroradiologist and partner with Inland Imaging in Spokane Washington. Dr. Keyes has served as the quality chair for Strategic Radiology Patient Safety Organization for over 8 years. He is a graduate of the University of South Dakota Medical School, his neuroradiology fellowship was completed at the University of Iowa Hospitals and the University of California, San Francisco. Dr. Keyes has a passion for ensuring quality and safety in the practice of medicine and has been a champion for using quality as a strategy in his practice and across the nation.
Registration is required. This webinar is complimentary for members, and non-members may also register for $100.
Online registration not available.